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Who developed the course content? |
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Development of this site was made possible through an educational grant from Allergan, Inc. The website was developed by BSM Consulting. As you may know, BSM is one of the nation’s leading eye care consulting firms and they specialize in the application of eLearning technology to management and training programs for health care professionals. Allergan has enjoyed a close working relationship with BSM for more than 20 years.
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Will there be content updates/additions to the site? |
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Courses will be added on a regular basis.
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What technical requirements or special skills will I need to make use of the program? |
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You can refer to the Technical Specifications page for specific software requirements or Troubleshooting Tips if you are experience technical difficulties.
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What is a PDF file? |
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Adobe Portable Document Format (PDF) is the open de facto standard for electronic document distribution worldwide. PDF is a universal file format that preserves all the fonts, formatting, graphics, and color of any source document, regardless of the application and platform used to create it. PDF files are compact and can be shared, viewed, navigated, and printed exactly as intended by anyone with free Adobe Acrobat Reader software.
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Please explain what the term "cookie" means when referring to information captured through a web application. |
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Cookies are pieces of information generated by a web server and stored in the user's computer, ready for future access.
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How are cookies used on this web site? |
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Cookies are not used on this website. However, in order to use this site, you must have cookies turned on. A user's session is tracked using a Session Setting. In order to navigate between secure and non-secure sections of this website, a session setting is set so that we can ensure that you are the same person who logged in to the secure areas of the website. Once you leave the session or close down your computer, the session information is deleted.
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How are username and password information stored on this web site? |
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Your personal information including username and password are stored in our database which is protected by the latest firewall technology. Firewall updates are applied as often as necessary to ensure the privacy of your information.
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Who do I contact if I have technical difficulty with the site? |
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If you have any questions or experience any difficulties in using the site, you will be able to send an email directly to a customer service representative or you may call the toll-free number at 1-866-220-3194. Generally, a representative will respond to you immediately.
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What if I have questions about how to use some of the tools? |
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JCAHPO has a dedicated customer support line for MyJCAHPOCE, 1-866-220-3194. Staff are available to answer your questions Monday through Friday, from 7:30 am to 5:30 pm PST. You will also be able to email a customer support representative directly from the site.
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Are we able to download materials from the site to our computers? |
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Yes, you are able to download course materials to your computer.
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Can I print out material on the site? |
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Yes, all of the course materials can be printed in hard copy form.
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How long will I be able to access the site? |
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The site is available to you for as long as you are a registered student. If you forget your password, click here to request that it be sent to the email address on file in our records.
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FAQ's 
